Last Updated 20th November 2020
Bella + Gaia respects your concerns about privacy and is committed to protecting your personal data and customer information. Our carefully formulated Privacy Policy explains the types of personal information we collect, the information you share with us, how we use that data, who we share it with, and how we protect that information.
By visiting www.bellaandgaia.com you accept the terms of our Privacy Policy and are subject to the clauses stated within. If you do not accept the following terms, please refrain from using the website.
The Privacy Policy is drafted by the legal team at Bella + Gaia (referred to herein as “Bella + Gaia”, “Bella and Gaia”, “company”, “us”, “we”, “our”) and is applied to its website visitors and customers (collectively referred to herein as “you”). It governs the rules of data collection and management by www.bellaandgaia.com ( our “website”, “site”).
Personal Information (“Personal data”) is all the information that makes your identification possible either directly or indirectly.
For the purpose of applicable data protection laws, Bella and Gaia Cosmetics Ltd. (B+G), 1383 W. 8th Ave. Vancouver, BC V6H 3W4 Canada, is the data controller for all personal information.
We do not require you to provide your details when you visit www.bellaandgaia.com. If you choose to give us any information when registering an account, signing up on our mailing list or club membership or shopping as a guest, you give us your consent to obtain the data, store it, and use it to improve your browsing and shopping experience.
The information may include but is not limited to the following:
Personal information including title, name, date of birth, gender, email address, contact number and postal address, skincare or wellness concerns, allergens identification.
Registered account details including username and password
Billing and shipment information including bank debit/credit card details, billing and delivery addresses
Product preferences and shopping behavior including products viewed, added to the wishlist or cart, purchased, re-ordered or returned.
Contact information and personal details for others you would like us to contact in the B+G Gifting program
Any content you provide including photographs, reviews, videos, articles, comments, and survey responses
Information publicly made available through social media pages including your name, profile picture, location, likes, friend list, and other information
Information you provide during subsequent correspondence with us
We may automatically collect your personal information at various stages when you are browsing through our website, contacting us over email or visiting our brand page on social media sites. This information is collected using cookies, web beacons or pixels and similar third party tracking technologies. This information may include but is not limited to the following:
Access device information including hardware device identifier, your IP address, browser type and version or Mobile OS.
Approximate or exact geo-location, time zone and language setting as recorded by your device
Browsing activity including information on the time spent on each page, widgets you interact with, clicks, hovers and scrolling details, user journeys.
Information on user journeys including the websites you were directed from and the websites you visit when you leave
Website activity such as load times, response times and browsing errors
Information from third parties including online advertising partners, data aggregators and analytics agencies, social media sites as per their privacy policies and voluntary information shared by friends and family.
Information that is shared by you or automatically collected by us is utilized to provide you the best possible experience with our company. We process your information for the following purposes:
To create and manage your online account
To book, deliver and bill you for the products and services you order
To process exchange and return requests
To educate you about other relevant product and services that you may be interested in
To provide personalized customer care and support through website and email
To share technical, administrative and security related information with you
To send you promotional offers including gift cards, contest prizes and rewards
To inform you about upcoming events, product launches, newsletter releases.
To personalize our marketing and advertising techniques
To connect with you on social media platforms
To detect and protect you against any illegal or unauthorized activity
To improve our company performance by
Using customer information to analyze and evaluate current product/service portfolio performance
Using data to research and develop new products and services
Using information to improve website experience through data analytics
Performing accounting, auditing, and other business operations
You can exercise the following rights on the information we hold on your account.
Right to access your personal information. We may verify your identity before granting access to your personal information.
Right to edit your information so that the data is up to date
Right to withdraw consent if you’d like us to stop using your personal data to connect with you. This option is available as ‘opt-out’ or ‘unsubscribe’ condition is every marketing email. We will still be able to use your information to contact you for account services related details.
Right to request for deleting your personal information except in case of active legal proceedings
Right to reject cookies that automatically collect information from your browser and hardware. This may affect the performance of the website on your system.
To request to review, delete, or change your information, send an email to info@bellaandgaia.com
The website may use third party plug-ins, applications and links to other websites. These websites are independent entities. If accessing any of the third party options takes you to an external website, the privacy policy of Bella + Gaia will no longer apply and will no longer be responsible for the protection of your privacy.
We take several precautions and employ best practices to protect your personal data. However, due to the nature of online business we do not guarantee 100% data protection in all circumstances. To protect your personal data against unlawful access, accidental loss, unauthorized modification, deletion, usage or disclosure we employ the best practices in the IT security industry including limiting data access to authorized personnel including company employees and service providers. We also install technical safeguards including firewalls and encrypting data during transfers using secure socket layer technology (SSL)
By accepting this privacy policy you acknowledge that the company will not be held liable in case of accidental data breach.
We strictly do not sell database lists or monetize your personal information. The company may share information with third party vendors and disclose your information in very limited situations, as specified below. If you do not agree with these terms, please do not provide us with any information.
Information around ratings and reviews may be displayed publicly on our website.
Information may be shared with service providers including packaging and shipment providers, payment processors, customer support and emailing contractors working on our behalf.
Information may be shared with promotion partners, advertisers and marketing agencies
Information may be shared in order to adhere to legal proceedings including but not limited to company mergers, takeovers or any other corporate rearrangement.
Information may be shared to protect the company from liability, to adhere to legal proceedings or on the request of the government or official investigating bodies
Information may be shared in any other case communicated to you
Your data will only be kept for as long as it is legally permitted or deemed necessary for the purpose for which it was collected. The retention period can be defined by the length of the company-client relationship, the time period in which you’ve used our services or by some legal time period conditional requirements.
When we no longer need your personal data, steps will be taken to anonymise it or completely delete it from the records.
This website is not intended to be used by minors as defined by your respective country or state laws. By using this website you declare that you are either a major as per the laws of your country of residence or you are providing consent to a minor to access this website on your behalf.
The company reserves the right to amend, revise and update the Privacy Policy at any point in time. Any major changes will be communicated through email to our subscriber lists and through social media postings or website homepage alerts to our general audience.
Also note that our rights to collect and use your personal information will be in accordance with the privacy policy currently in effect at the time the information is used. Please visit this space from time to time to get access to our latest policy version.
Should you have any questions or concerns regarding the above stated privacy policy clauses, please don’t hesitate to email us at info@bellaandgaia.com with the subject line “Privacy Policy” and include your name and contact number for verification.