Bella and Gaia ships to addresses within Canada and USA. We do not ship internationally or to a P.O. Box address.
Once your order is shipped, you will receive a confirmation email with your tracking number and a link to track your package online.
If you do not receive your package, or if you received damaged items, please contact our customer service team at orders@bellaandgaia.com and include your order confirmation number in the correspondence. Please include photographs if the item is damaged.
Bella and Gaia offers standard Ground, 3-Day Express, 2-Day Air and Overnight shipping options. The shipping time frame begins after your order is processed and leaves our warehouse. We strive to process and ship your order within 24 hours of order receipt, and within 48-72 hours during promotions or other high order volume periods. Orders received before 1:00pm (Pacific Time) Monday-Friday will normally be processed the same day. Orders received over the weekend and on statutory holidays will be processed the following business day.
All shipping costs will be calculated at check-out. You may choose the option to expedite your order. Orders over $75, shipping is complimentary.
We accept returns received within 30 days of original purchase unless otherwise noted on the product detail page. Items must be returned unused, undamaged and unopened in their original product packaging. The original shipping charge, if any, is not refundable.
If you would like to return an item, please email our customer service team at orders@bellaandgaia.com and request a return label be emailed to you. Affix the label onto the outside of a box with the product(s) in a securely sealed package. You may drop off the package at a FedEx location or with a FedEx carrier. Be sure to request a shipping receipt. When the package is received at our warehouse, your funds (the value of the item(s) purchased and any tax applied) will be returned to the original form of payment within 14 business days.